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Posted: Friday, 19 August 2016, 7:30

Contact No. 016417073

We have a number of opportunities based in our headquarters in Ballsbridge and other key business centre locations in Dublin.

These roles are being offered on a 23 month contract basis.

Do you want to develop your career in one of Ireland’s leading financial institutions?

We are an innovative, digital and streamlined bank where we put the customer first in everything we do. Our employees live the brand values which encourage working better together and empowering each other. If you share these values AIB could be the place for you!

AIB has a number of exciting opportunities in our FSG (Financial Solutions Group) area, based in several locations across Dublin. FSG support our customers in financial difficulty across Personal, SME, Corporate and Property Sectors working as a team to get them back to financial health and working on sustainable solutions. The overall objective is to maximise the recovery from non performing debts while ensuring compliance with the bank’s credit policy guidelines and external code of conducts at all times.

These vacancies are suited to both recent graduates and those who are keen to experience a fast paced credit environment and represents an excellent first step towards a career in finance. While experience would be an advantage it is not a requirement for these roles as training will be provided. This will provide an excellent developmental opportunity for successful candidates.

Your next challenge

Successful candidates will be working on a large and dynamic fast paced team with responsibility for:

Managing a broad portfolio of customers.
Resolving customer queries and assessing cases in a timely and efficient manner.
Adhering to compliance and regulatory requirements at all times.
Interaction with customers, bank staff, third party agencies and advisors.
Ensure that relevant management information systems are correctly populated and maintained.

What you’ll need

The Minimum Education requirements for entry to AIB is 5 passes in the Leaving Certificate (or equivalent), to include a pass in English and Maths. These must be achieved at either Ordinary or Honours Level. Confirmation of this will be sought if successful for the role. Please note Foundation Level or Leaving Certificate Applied are not accepted.
Third Level qualification in a business related subject would be preferable.
Previous experience in a financial industry would be an advantage.
Previous experience in dealing with customers is essential.
Excellent communication and interpersonal skills.
Strong time management skills with the ability to prioritise tasks.
Ability to work as part of a team.
Solid IT skills are a must.

What else should you demonstrate?

As part of the selection process, the successful applicant will be expected to demonstrate the competencies reflected below;

Customer Relationship Management – Engaging the customer and adding value
Teamwork and Collaboration – working together to deliver results
Results Focus – achieving results resiliently
Problem Solving and Decision Making – making timely, quality decisions
Planning and Priority Setting – getting things done effectively and efficiently

Please note that some of the positions available will require shift work, covering the hours of 9.00am to 8.00pm Monday to Friday, and every fourth Saturday from 9.00am until 1.00pm. Please state as part of your application if you are open to shift work.

Who we are

AIB is a dynamic and diverse place to work. We are changing from the inside out to become a bank people can believe in. And by people, we mean our employees as well as our customers.
We’re one of Ireland’s biggest banks, but that doesn’t mean you’re just a number when you work here. We’re organised enough to have small teams focused on one big initiative. Whether we’re analysing data, developing an app or lending money, we are all focused on our customers.

In each team you’ll find leaders who focus as much on people as they do on function. Here, anyone who is responsible for managing people is called a people leader, not a manager. That shows our commitment and focus on the development and engagement of the people who work here.

You’ll find a mix of age, race and gender, where everyone has an opportunity to reach their potential. You’ll find a culture of openness, positivity and respect where everyone has a voice.
We are looking for anyone interested in beginning a career in finance, including graduates. We will match your energy and enthusiasm with empowerment so together we can build a culture that breaks the conventions of what our customers and employees expect of a bank.

What’s next?

If you met the minimum criteria and would be interested in this exciting opportunity please click apply and complete the online application. If you require further information on these roles please contact Stephen Coghlan from the Resourcing team on 01-6417073

AIB does not accept resumes from headhunters, placement agencies or other suppliers who have not signed a formal agreement with us. Our engagement with recruitment agencies is restricted to specified hiring needs and will not be accepted without direct engagement with the Resourcing Team. Therefore, any resume received from an unapproved supplier will be considered unsolicited

• Location: Dublin

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