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Posted: Thursday, 22 September 2016, 8:15

Contact No.35316209000

Description:


ICT Services are currently seeking a onsite team lead, working on one of our customer sites in South Dublin. This is a full time position working onsite with our customer. You must have experience in leading a team of deskside support.

The duties of the roles include:

Lead/people management experience
Onsite /customer facing experience as a SPOC.
Thorough experience on windows XP/7/8/8.1/10 OS
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
Good experience with Service management tools – ex – Remedy
Knowledge and experience of supporting mobile devices.
Knowledge and experience in leading hands and feet support teams
Good experience of working in tandem with Service desk and other related teams to optimize Field services.
Strong customer facing experience.

• Location: Dublin

• Post ID: 3937049 ireland
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