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Posted: Thursday, 18 August 2016, 6:22



Customer service representatives needed!
• Financial Services
• Dublin 24
• €25,000- €30,000
• Along the Red Luas line
• Target driven environment

My client, a financial services organisation based in Dublin 24 are looking for a customer service representative to work in their call centre. The successful applicants will have experience in handling a high number of calls (70 phone calls per day minimum) and will enjoy working in a target driven environment. This is a full time permanent position with a salary of €25,000 - €30,000 with excellent benefits.

Duties include:
Using a dialler system, manage phone calls in a polite and friendly manner while still achieving targets
Actively monitor and action all activities within your individual work queue and within the set timescales
Ensure that cash collection activities meet the requirements of the Client by reducing aged debt
Routine telephone calls to delinquent customer accounts, and management of problems that delay collections, including timely and effective communication with other departments

Minimum of 1 year target driven customer service experience
Experience in handling 70+ phone calls per day
Excellent phone manner
Excellent interpersonal skills
Proven resilience and drive to achieve targets

• Location: Dublin

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